Customer Service

You may purchase our products on this website or at Youth To The People freestanding store located in Shoreditch.

At Youthtothepeople.co.uk we offer 1 sample with every online order, which you are able to select at checkout*

*Checkout samples are subject to availability, whilst stocks last.

Once an order has been placed, operationally we have a fast turnover for order processing, so we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.

When re-setting your password, visit the sign-in page at the top left, then click “Forgot Your Password?”. Enter your email address and your password will be sent to your inbox. Should you have additional questions or concerns regarding your password, email us using our online Contact Form.

Youth To The People is a brand of L'Oréal Group. Our line is 100% vegan and cruelty free L'Oréal no longer tests its products or ingredients on animals anywhere in the world, nor does L'Oréal delegate this task to others. An exception would only be made if authorities demanded it for safety or regulatory purposes. Please see the following link for more information on the L'Oréal Group website - Our alternative methods to animal testing.

We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with Youth To The People Returns Policy, for a refund.

HOW TO RETURN YOUR ORDER

Step 1.

Download, print and complete our returns form. You will need to put this completed form into your returns package.

Step 2.

Visit the Royal Mail website to arrange a free return.
When choosing retailer, please select - L'Oréal (UK) Ltd and Royal Mail will email you a returns label with QR code to present the QR code at your post office.

Step 3.

Show your QR code at the post office to get your returns label printed. Drop off your returns package.

NEED TO REPORT DEFECTIVE, INCORRECT OR MISSING PRODUCT?

Get in touch with our Customer care team by Contact Us form.
Please choose Contact reason - 'Online Returns'.
If you are reporting damaged or defective item, please attach photographic evidence of the product affected when submitting the form.

We believe that the products you put on your skin should be as whole, clean and packed with nutrients as the food you put in your body. Harnessing powerful antioxidants and phytonutrients from premium plant extracts, Youth To The People combines superfoods and science to keep your skin as youthful, vibrant, and full of life as you are.

Our products work wonderful with all skin types whether mature or young, oily or dry. Youth To The People likes to focus on creating products that bring youth to all.

Youth To The People ensures there is substantial information supporting the safety of our products when used as directed by consumers. However, as there could be certain ingredients that physicians may not recommend for use during pregnancy and nursing, we always recommend that you discuss this with your physician and follow their advice.

Most ingredients derived from grain sources are highly refined and retain no traces of gluten proteins. For less refined ingredients from natural sources, we have established strict limits on the level of potentially allergenic proteins. Since individuals exhibit a wide range of sensitivities to these proteins, if you have any questions or concerns you should discuss with your medical care provider. All the ingredients we use in a product are listed on the package or the label of the product itself. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.

You can check out our Sets + Kits by skin type to find the routine our education specialists would recommend for you. For each kit, you’ll get information on what products to use and the order to use the products based on your skin type.

Our products have been tested to have at least a 2-year shelf life if unopened and stored at normal room temperature, during which they will retain their integrity and perform as expected. Once opened, please refer to the POA (period after opening) symbol that identifies the lifetime of the product after its package has been opened for the first time. It depicts an open cosmetic jar with a written number of months.

Products perform best when stored at room temperature, and out of direct sunlight. It is best to ensure that the room does not exceed 80 degrees or drop below 40 degrees.

Yes, they are. It's one of the main reasons we choose glass, post-consumer fiber papers, and recyclable plastic for our packaging. But it's up to each of us to properly clean our recyclables for processing; excess waste and residue in your glass can lead to the landfill. Clean with hot water and sort properly. Then you're good to go.

We do. Any water based product like ours is at high risk of growing bacteria, which can be harmful to the skin. The use of the preservatives helps stabilise the products and allow them to have a happier and longer shelf life.

Yes, absolutely. Our line is made from 100% vegan ingredients and always will be. Animals are our friends and that’s something that will never change