Delivery and Returns
Whilst we will always endeavour to get your delivery to you within the nominated time period, please note there may be a delay over periods of high demand (e.g. Black Friday and Christmas). The L’Oréal Group also bears no responsibility for delays caused by extenuating circumstances (i.e. adverse weather, force majeure).
Delivery Exclusions
Unfortunately we cannot ship orders to the Republic of Ireland, Channel Islands or Isle of Man. Orders for which a p.o box delivery address has been chosen cannot be processed and deliveries will not be made to these addresses.
Delivery Methods
Delivery costs are displayed in the table below and also in the Delivery & Payment section of this websites checkout.
| DELIVERY OPTION | ESTIMATED DELIVERY TIME | DELIVERY CHARGE |
|---|---|---|
| Standard Delivery | 3-5 working days | £4.95 with orders below £25 FREE with orders £25+ |
| Next Day Delivery | Next working day**† | £6.95 |
| Saturday Delivery | Saturday after you place your order***† | £9.95 |
** If order is placed before 12pm on a working day. If order is placed after 12pm or on any non-working day then estimated delivery will be on the second working day.
*** If order is placed before 12pm on Friday and that Friday is a working day. If order is placed after this time then estimated delivery will be on the second Saturday.
† Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day needs to be taken into account for these delivery options. For these areas, delivery by the “Next Day Delivery” option will be on the third working day, and for delivery by the “Saturday Delivery” option orders must be placed by 12pm on Thursday (which must be a working day).
Once your order is confirmed, you will be sent an order summary by email. This contains the following information:
- Order number
- Order date
- Delivery and invoicing details
- List of items ordered
- Total amount of the order
If you do not receive this confirmation email, it may be that your order has not been acknowledged. To check your order status, please contact us by completing the Customer Care contact form.
Once an order has been placed, operationally we have a fast turnover for order processing, so we are unable to cancel or modify orders. We are sorry for any inconvenience this may cause. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.
Delivery Partners
Your order is likely to be sent via Royal Mail. By clicking on the link to our delivery partner Royal Mail in the order dispatch email, you will be able to track your parcel. See the link here Royal Mail - Track Your Parcel.
Operationally we have a fast turnover for order processing and once an order has been placed, we are not able to amend or cancel the order. If you wish to cancel your order, you are able to refuse the order at the door when it is delivered. Once the parcel has been returned to us we can then begin the refund process. This does not affect your statutory rights. Please read our E-Commerce Terms & Conditions of Sale for further information.
We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with Youth To The People Returns Policy, for a refund.
HOW TO RETURN YOUR ORDER
Step 1.
Download, print and complete our returns form. You will need to put this completed form into your returns package.
Step 2.
Visit the Royal Mail website to arrange a free return.
When choosing retailer, please select - L'Oréal (UK) Ltd and Royal Mail will email you a returns label with QR code to present the QR code at your post office.
Step 3.
Show your QR code at the post office to get your returns label printed. Drop off your returns package.
NEED TO REPORT DEFECTIVE, INCORRECT OR MISSING PRODUCT?
Get in touch with our Customer care team by Contact Us form.
Please choose Contact reason - 'Online Returns'.
If you are reporting damaged or defective item, please attach photographic evidence of the product affected when submitting the form.
Get in touch with our Customer care team by Customer Care contact form. Please choose contact reason– ‘Online Returns’.
You have reached the UK website and although our products are sold worldwide, we are unable to assist with inquiries from outside the United Kingdom. You can only order products from the website in the country in which you reside. Unfortunately, we do not offer an international product online mail order service at this time.
